Patient Resources

Transferring is easy and free. Just bring in your current prescription bottles or the name and phone number of your previous pharmacy. Our team will contact them directly and handle all the details. In most cases, your prescriptions will be ready the same day. You can also call us at 270-365-5585 and we'll walk you through it over the phone.

You can request a refill in several ways: through our mobile app, by calling us at 270-365-5585, or by stopping in during store hours. For ongoing maintenance medications, ask us about setting up automatic refill reminders so you're always stocked up before you run out.

Most new prescriptions are filled within 15–30 minutes, depending on our current volume. If we anticipate any delay — for example, if we need to order a specific medication — we'll let you know right away so you can plan accordingly. We always aim to have your prescription ready as quickly as possible without compromising accuracy.

We work with most major insurance plans, including commercial insurance, Medicare Part D, and Medicaid. If you're unsure whether your plan is accepted, give us a call at 270-365-5585 before you come in and we'll verify for you. We're also glad to help you understand your copay and any coverage questions you may have.

Absolutely. We understand that prescription costs can be a real concern. Our team can check for manufacturer discount programs, patient assistance programs, and generic alternatives that may significantly reduce your out-of-pocket cost. Don't hesitate to ask — we'd rather find you a solution than have you go without important medication.

Yes. We administer a range of vaccines including flu shots, pneumonia vaccines, shingles vaccines, and more. Most vaccinations do not require an appointment — you can stop in during regular store hours. We recommend calling ahead at 270-365-5585 to confirm current availability and to check whether your insurance covers the vaccination at a pharmacy.

Call us, come in, or send us an email. Our pharmacists are always available to answer questions about dosing, side effects, interactions, or anything else on your mind. No question is too small — understanding your medication is important for your safety and peace of mind.

In most cases, yes. You may pick up a prescription on behalf of a family member or caregiver. You'll need to provide their name, date of birth, and the address on file. For controlled substances, there may be additional requirements. If you're unsure, give us a call before coming in and we'll let you know what to bring.